These Terms of Service ("Terms") govern your access to and use of RedFox CRM ("RedFox CRM," "we," "our," or "us"). By creating an account, accessing, or using the platform, you agree to these Terms.
If you do not agree, you may not use the service.
1. Who RedFox CRM Is For
RedFox CRM is a customer relationship management platform designed for service-based businesses, including but not limited to holiday lighting and seasonal installation businesses.
You must be at least 18 years old to use RedFox CRM.
2. Your Account
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Ensuring the information you provide is accurate and up to date
You agree not to:
- Share your account credentials
- Allow unauthorized access to the platform
- Use the service for unlawful purposes
3. Use of the Service
You may use RedFox CRM only in accordance with these Terms and applicable laws.
You agree not to:
- Abuse, reverse-engineer, or interfere with the platform
- Upload malicious code or attempt unauthorized access
- Use the service to violate privacy, spam users, or break the law
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Customer & Business Data
You retain ownership of the data you enter into RedFox CRM, including customer information, job data, invoices, and communications.
By using the service, you grant us permission to:
- Store and process your data to provide the service
- Display your data within your account and dashboards
- Use anonymized data to improve the platform
We do not sell your data. For details on data handling, see our Privacy Policy.
5. Subscriptions & Billing
Some features of RedFox CRM require a paid subscription.
By subscribing, you agree:
- To pay all applicable fees
- That subscription terms, pricing, and billing cycles are as displayed at checkout
- That failure to pay may result in suspension or termination of service
Free trials, discounts, or promotional periods may be offered at our discretion and may change or end at any time.
6. Third-Party Services
RedFox CRM integrates with third-party services such as payment processors, messaging providers, and mapping tools.
We are not responsible for:
- Third-party service outages
- Data handled directly by third-party providers
- Changes to third-party pricing or functionality
Your use of third-party services may be subject to their own terms.
7. Availability & Changes
We strive to provide reliable service but do not guarantee uninterrupted availability.
We may:
- Update or modify features
- Add or remove functionality
- Temporarily suspend service for maintenance
We are not liable for downtime, data loss, or business interruptions, except where required by law.
8. Account Termination
You may cancel your account at any time.
We may suspend or terminate access if:
- These Terms are violated
- Payment obligations are not met
- Use of the platform poses legal or security risks
Upon termination:
- Access to the platform will end
- Data may be deleted in accordance with our Privacy Policy
9. Disclaimer of Warranties
RedFox CRM is provided "as is" and "as available."
We do not guarantee:
- Specific business results
- Increased revenue or profits
- Error-free operation
Use of the platform is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law:
- RedFox CRM shall not be liable for indirect, incidental, or consequential damages
- Our total liability for any claim shall not exceed the amount paid by you for the service in the previous 12 months
Some jurisdictions may not allow certain limitations; your rights may vary.
11. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
If you are located in the European Union, nothing in these Terms limits your rights under applicable consumer protection laws.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the service after changes means you accept the updated Terms.
13. Contact Us
If you have questions about these Terms, contact us at:
support@redfoxcrm.com