Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated through your use of our platform.

Account Information

• Name
• Email address
• Phone number
• Business name
• Login credentials

Customer & Business Data

• Customer names, addresses, emails, and phone numbers
• Job details, schedules, notes, photos, and invoices
• Employee and team member information
• Location and routing data (if enabled)

Usage & Technical Data

• IP address
• Browser and device type
• Log files and usage activity
• Cookies and similar technologies

2. How We Use Your Information

We use your data to:

• Provide and operate the RedFox CRM platform
• Manage accounts, customers, jobs, and invoices
• Communicate service-related messages
• Improve product functionality and performance
• Provide customer support
• Comply with legal obligations

We do not sell your personal data.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your data under the following legal bases:

• Contractual necessity (to provide the service you signed up for)
• Legitimate interests (to improve and secure our platform)
• Legal obligations (such as financial record keeping)

4. Data Sharing & Processors

We only share data with trusted third-party service providers necessary to operate the platform, including:

• Supabase (database & authentication)
• Stripe (payments)
• Twilio (SMS communications)
• Mapping providers (routing & maps)
• Hosting providers (application infrastructure)

All processors are required to protect your data and comply with applicable data protection laws.

5. Data Retention

We retain personal data only as long as necessary to provide our services or meet legal requirements.

• Account data is retained while your account is active
• Financial records may be retained as required by law
• Upon account deletion, data is removed or anonymized within a reasonable timeframe

6. Your Rights (GDPR)

If you are located in the EU, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

You can exercise these rights by contacting us at: support@redfoxcrm.com

7. Security

We take reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Authentication and access controls
• Role-based permissions
• Secure infrastructure providers

8. Cookies & Tracking

We use cookies and similar technologies to operate and improve the platform. You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your data may be processed outside of your country of residence, including in the United States. We take steps to ensure appropriate safeguards are in place for international transfers as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

11. Contact Us

If you have questions about this policy or your data rights, contact:

support@redfoxcrm.com